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TERMS AND CONDITIONS
myhotelbreak.com is a trading name of Classic Scotland Ltd, VAT no 680 4667 14, registration number 1688893 and whose registered offices are at 3 Dunlop Street, Strathaven, Scotland ML10 6LA.
myhotelbreak.com acts as the booking agent for the hotels as featured on the website.
Best Available Room
Featured hotels will allocate you the best available room on arrival at no extra charge. This may be the best room in the hotel or it may be the best available room of the standard that you have booked (particularly if the hotel is busy). This is at the hotel's discretion. Available only for twin, double and single rooms. We cannot guarantee best available rooms in Family or triple rooms. Feature rooms and suites cannot be upgraded. Best available rooms are subject to availability. Please note that the fact that a hotel offers a best available room does not guarantee that the room will be upgraded - the upgrade is dependent on availability and the hotel's own discretion. If a room upgrade is a prerequisite of booking, please book the upgraded room. If you have paid a supplement for a superior or executive room, you will get the best available superior or executive room
Self Catering Lodges & Apartments
Accommodation will vary in terms of number of bedrooms and maximum occupancy levels. These will be detailed on the room information pages within the property information pages.
Many hotels also give different names to their various room types which may differ from the above but again, all this detailed information can be found on the room information pages.
Room Types
Single Room* - Sleeps 1 (Single bed or Double/Twin for sole occupancy)
Double Room - Sleeps 2 people
Twin Room - Sleeps 2 people
Triple Room - Sleeps 3 people (Bed types will vary by hotel)
Family Room - Sleeps 2 adults and 1, 2 or 3 children depending on the hotel (Bed types will vary by hotel)
*Single Room Supplement
Hotels normally charge based on 2 people sharing a room. As it costs them the same to offer a room (be it a double or a single room) in terms of cleaning, maintenance, heating, lighting etc. as it does when 2 people share, hotels reserve the right to charge a Single Room Supplement when only one person occupies the room which will be a % on top of the normal "per person" rate. This varies from hotel to hotel but you will be advised or notified of this as you make your booking so that you are fully aware of the price you are expected to pay at the hotel.
Booking Process
Your booking will be transmitted to MyHotelBreak.com central reservations by secure server and instantly passed to the hotel, using the latest encryption technology. As soon as you have submitted your details, your reservation order will be confirmed to you by email. This confirmation is firm for all standard rooms types and should be absolute for other room types too although those room configurations that are less in quantity such as family/triple rooms etc may not always be freely available but we will let you know as soon as we are advised as such by the hotel. You will receive an email confirmation order more or less by return detailing your confirmation details and booking reference number. Please note, we undertake to provide you with the most up to date availability in all our hotels. On occasion, a particular room type may not be available (usually upgrade or non-standard rooms), in which case we will inform you of a similar room type. We guarantee no deposit will be taken from your card, except if you are booking an Advance Purchase deal or where payment may have to be made in advance for festive break/entertainment breaks etc and for certain hotels or self catering lodges when a deposit may be required. MyHotelBreak.com will notify you right away should this be the case and it should also be on the hotel's Noticeboard page or on the offer details page. You normally pay the full amount at the hotel. Bookings requiring more than 3 rooms are on request only. You can book more than 3 rooms online and we will endeavour to get back to you within 48 hours either confirming the booking or offering an alternative where possible.
Card details
The card details you supply at the time of booking are only used to secure the booking. They will be held securely using Sagepay and no payment will be taken unless required to do so for a particular offer (all of which will be stated on our website and your confirmation when booking), or in the event of a late cancellation (within 48 hours of arrival) or failure to arrive at the hotel, where the first night of stay will be charged.
Payment Procedure
We ask for a credit or debit card to secure your booking. No payment is taken from this card by us or the hotel, unless required for a particular offer. Payment is then made at the hotel by the guest on departure. Whilst MyHotelBreak does not apply any credit card charges for making your booking, hotels may charge extra for paying with a Credit Card for paying for your stay. Please keep this in mind when settling the bill with the hotel. This can be made either by credit/debit card, cash or cheque. If you do not have a credit or debit card to hold the booking we then ask for a Cheque to be sent within 5 days of making the booking for the amount of £30 per adult. Once the cheque is received your booking will be confirmed to you by email showing your booking reference number. If sending a cheque, please note that we are unable to hold rooms.
Advanced Purchase Rates
Please note that the above does not apply to Advance Purchase deals where full prepayment is required. These are flagged up as such and customers are advised when booking that payment is taken immediately (securely using SagePay). These bookings are non-refundable, non-cancellable and non-changeable which differ from our standard practices but these are made clear when booking.
Bookings for more than 15 people
For group bookings of 15 or more customers, our booking terms differ slightly. A credit/debit card will still be required to secure the rooms for you. Cancellation Policy for bookings of 15 people or more: The whole booking can be cancelled 28 days prior to arrival with no charge. Up to 50% of the original booking can be cancelled 14 days prior to arrival with no charge. If more than 50% of the original numbers cancel 14 days prior then the 1st night of stay will be charged to the card details used to secure the booking. You can cancel up to a max of 3 rooms from the original numbers 48 hours prior to arrival with no charge.
For Travel Trade and Special Interest Groups, please call our specialist team at MyHotelBreak.com on 0845 1306241.
Promotion codes
You will find the promo code box at the top bar of our website.
Gift Vouchers
You can redeem your gift voucher(s) online and you will be prompted to enter the information during the booking process.
Special offer rates
The special rates we feature on this site, are the best available, and cannot be used in conjunction with any other discounted offers. We guarantee lowest available rates, which apply at the time of the booking.
Christmas and New Year breaks
Our short break rates or any special offers are not valid during the festive period (23 Dec-27 Dec and 30 Dec- 2nd Jan),Special, Festive breaks are available on our Festive breaks page. Festive breaks are sold as packaged rates and unless otherwise stated are only available for the amount of nights shown. Please note that deposits may be required by hotels for festive breaks and full balance may have to be paid a few weeks in advance of arrival.
Hotels with entertainment
Hotels showing our entertainment icon may not have entertainment on every night and you may have to book as specific entertainment break. Check each hotels page for full information of give us a call.
Making a booking within 24 hours of arrival
Transmit your booking as normal , and you will receive your confirmation booking reference number by email more or less by return. Any bookings made on the day of arrival, we do recommend you telephone the hotel before arrival to ensure your booking has been processed.
Child Policy
Hotel's child policies may slightly vary but, in the vast majority of cases, up to two children under 15 years sharing a room with two adults receive free accommodation, and pay for meals, which are made on booking, our normal charges are:
0 - 4 years. No charge for accommodation, pay for meals as taken.
5 - 9 years. £7.50 Bed & Breakfast. £10 Dinner, Bed & Breakfast.
10 - 14 years.£10 Bed & Breakfast. £18 Dinner, Bed & Breakfast.
Some hotels may have different child rates, the rate you pay for children will be stated on your booking summary and confirmation.
Where available, all children have free use of hotel leisure facilities, but please check with your hotel for any child restrictions. Children's charges are calculated in the price shown and payable at the hotel. These rates are not valid during the festive season. Children's menus are supplied. If you wish your children to dine from the Table D'Hote menu, an extra charge may be made. Please check with hotel beforehand.
Price Changes
Prices are guaranteed, unless the government VAT should change or there is an additional tax imposed. Prices shown on each hotel screen is based on a per person per night basis, sharing a twin or double room, and includes accommodation with private facilities, full hot breakfast (unless otherwise stated). If you have booked dinner, then this is a choice 3 course plus coffee (unless otherwise stated) table d'hote menu. Please check the noticeboard of your chosen hotel for details. Some hotels who do not offer a table d'hote menu will offer an allowance towards the a la carte menu. Prices include 20% VAT. In the unlikley event there has been an error with a price then we will notify you of the correct price as soon as we are aware.
Cancellation or Amendments
If you have to cancel your booking, you can do this by the following methods:
1. Online by logging into your bookings account using your e-mail address and the password given at the time of booking,
2. By sending us an e-mail with your Hotel Booking Reference, Hotel Name and Arrival Date to enquiries@myhotelbreak.com or
3. By calling our reservations department on 01357 529 129.
Please do not contact the hotel direct as we have to cancel the booking for administrative purposes. Should you cancel more than 48 hours before published check in time there is NO CANCELLATION CHARGE (with the exception of Macdonald Rusacks Hotel where the cancellation policy is 72 hours prior to arrival)
If you have to cancel less than 48 hours before published check in time – you will be charged for the first night of stay. Unfortunately, we are unable to refund any cost for extra items booked on your behalf such as green fees, activities or rail tickets.
If you wish to amend your booking for any reason then please contact our reservations team. If you wish to change the date we will do our best to honour the same rate as you are paying, however if any offers or rates have changed since you made your booking then we will quote you the best available rate for your new date.
Please note that the above does not apply to Advance Purchase offers and for Self Catering accommodation - these have different conditions usually requiring upfront payment and usually including non-cancellations/no amend policies. Full terms and conditions will be advised during the booking process for these packages which fall out-with myhotelbreak’s normal terms and conditions.
Check in and Check out times
You can check in anytime after 15.00 hours. If you are going to be very late in arriving, then it would be helpful if you could let the hotel know. Check out time is by 11.00 hours. Each hotel page indicates check in and check out times. If you are arriving early, please let us know beforehand, and we will try and have a room ready for you. If you are checking out late, then please notify hotel on arrival.
Mealtimes
Although there may be slight variations, breakfast is served between 07.30-09.00 hours, and a little later on Sundays. Dinner is served between 18.30-20.00 hours. See each hotel page for exact opening times. Restaurants can be very busy especially at weekends, so booking in advance is advisable.
Pets
Some hotels allow dogs although usually not in public areas e.g. restaurant. Most hotels will make administration charge. To find hotels which allow dogs, please use our advanced search feature or filter results, you can also view our dedicated, pet friendly hotels page.
Booking Extras
If you choose to include extras on your booking such as golf, spa treatments and activities then these will not be confirmed until you have submitted your booking and contacted the hotel to arrange a suitable time. Details will be stated on your email confirmation.
Complaints Procedure
Please be aware that at all times myhotelbreak acts as a booking partner, and not as a principal between you and the hotel. Myhotelbreak is responsible for arranging all elements of your break as highlighted on your confirmation. If for any reason you are not happy with any aspect of your hotel, please notify a member of the hotel management team right away, so they have the opportunity to rectify matters. If you are still unhappy then contact MyHotelBreak.com Customer Support. We will assist by acting as a facilitator between the hotel and yourself in order to reach a satisfactory conclusion. Myhotelbreak will not be held liable for hotels inability to perform its obligations for reasons outside myhotelbreak’ s control.
If for any reason, outside the control of MyHotelBreak, certain aspects of a package cannot be carried out, then we will inform you as far in advance as possible, returning any money due. MyHotelBreak will not be held liable for any loss or damage incurred by you as a consequence of any certain aspects of a package not being fulfilled in these circumstances or the suppliers or hotels inability to perform its obligations for reasons outside Classic Britain’s control.
If, after your stay, you are still unhappy, then please write to myhotelbreak either via email to enquiries@myhotelbreak.com or in writing to MyHotelBreak, Customer Service Department, 3 Dunlop Street, Strathaven ML10 6LA.
Hotel guest reviews
Every hotel on our site has guest reviews on its page. These reviews are from guests who have stayed at any of our hotels and have sent us feedback on their stay. The views expressed by guests are not necessarily the views of myhotelbreak.com.
Is all the information on this website accurate?
We endeavour to provide you with the most up to date information about all our hotels. Some hotels may have specific policies regarding the use of their facilities. If you wish further information, please contact myhotelbreak.com. However, we cannot be held responsible for any genuine errors or omissions. As we are constantly updating our website, we reserve the right to change, amend or vary arrangements without notice. Any variation in prices, or a major change, will be notified to you in writing prior to your arrival and customers will reserve the right to cancel free of charge as per our normal terms.
Holiday Insurance
All of our breaks do not include insurance and you may wish to consider purchasing adequate insurance to cover for any unforeseen events. The information we have provided you with regarding Visitor Centres and attractions are researched for your information. myhotelbreak.com will not be held responsible for any grievance which may come about by visiting one of the listed sites.
Special needs facilities
We welcome all guests however please note that not all of our hotels offer special needs facilities and rooms. We have provided detailed information about all our hotels, including disabled assisted rooms and steps into the hotel. Please select the Disabled Assisted Room option when making your booking mark clearly on the booking form any special needs you require, or call our reservations team on 01357 529 129.
Activities and Visitor Centres
MyHotelBreak.com has listed 1000's of worthwhile things to see and do in the UK. MyHotelBreak.com has researched these to make it easier for you to arrange your break or holiday, the list is not to be treated as recommendations and are bound by each providers own terms and conditions. If you book a package which includes an element other than hotel, such as golf, then you are bound by the terms and conditions of the provider. MyHotelBreak.com will not accept any responsibility for injury or non-provision of an activity or element, save the refund of any money paid.
Disclaimer
mhotelbreak.com will not be held responsible if the hotels fail to provide any services which have been confirmed, in the following circumstances:
1. Industrial action by employees at either hotel, mhotelbreak.com or a major supplier.
2. Destruction or damage to the hotel or myhotelbreak.com offices.
3. Civil disturbance or riot.
4. Postal, fax or web bookings which do not reach myhotelbreak.com on time. Or Where myhotelbreak.com cannot correspond due to incorrect information being supplied, or equipment malfunction such as an inoperative fax machine or e Mail server error or pc not able to accept incoming mail.
5. The necessary payments have not reached myhotelbreak.com on time.
Privacy Policy
DATA PROTECTION
As a result of you making your booking, we will obtain details of your name and address and possibly other information about you which constitutes personal data for the purposes of the Data Protection Act 1998. The information that you provide myhotelbreak.com with in order to make your booking will only be used for the purpose of carrying out this one transaction. Any credit or debit card details will not be stored by myhotelbreak.com or its member hotels for any future bookings. By agreeing to these terms and conditions you will be deemed to have consented to this processing. However, if you do not wish to be placed on our mailing and /or our emailing list to receive information about future offers and services provided by myhotelbreak.com, please write to:
Data Protection Dept, myhotelbreak.com, 3 Dunlop Street, Strathaven. Lanarkshire. ML10 6LA
If you wish to access your personal data held by us, please write to the same address.
myhotelbreak.com website contains links to other tourism-related sites. myhotelbreak.com has no control over these sites and we advise you to read their privacy statements prior to disclosing any of your personal information.
Cookies Policy
1. What is a cookie? A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a device) browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.
Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the myhotelbreak.com features. Each browser is different, so check the Help; menu of your browser to learn how to change your cookie preferences.
During the course of any visit to myhotelbreak.com, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.
2. How does myhotelbreak.com use cookies? Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example: if on a previous visit you went to our entertainment pages, we might find this out from your cookie and highlight entertainment information on your second and subsequent visits. Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy and selecting, Block all cookies using the sliding selector.) This will, however, have a negative impact upon the usability of many websites including this one.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
Google's privacy policy is available at: http://www.google.com/privacypolicy.html.